“Once a new technology rolls over you, if you’re not part of the steamroller, you’re part of the road.”
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Cisco UCCX
Introduction Cisco Unified Contact Center Express (UCCX) is a comprehensive customer interaction management solution for small to medium-sized businesses. It enables companies to improve customer service and increase agent productivity by providing a single, unified platform for managing all customer interactions. UCCX includes a range of features such as automatic call distribution (ACD), interactive voice…